Country Water / About Us
OUR COMMITMENT
CountryEnergy is committed to providing customers with high quality andreliable services. This commitment includes protecting your privacy.
CountryEnergy respects and upholds your rights to privacy protection under theNational Privacy Principles contained in the Privacy Act 1988 (Cth).
YOUR PERSONAL INFORMATION
PersonalInformation held by Country Energy may include your name, date ofbirth, address, e-mail address, telephone number and credit cardnumber.
Country Energy uses your personal information todeliver our services to you or to inform you of new products andservices. If you choose not to provide personal information we may notbe able to provide you with the high level of services you require.
Yourpersonal information is also collected to promote and market otherservices which we consider may be of interest to you. You can choosenot to receive this additional information by simply contacting us.
When your personal information is no longer required by Country Energy we will destroy it or de-identify it in a secure manner.
HOW WE COLLECT PERSONAL INFORMATION
We collect this information in a number of ways:
- when you provide information by phone or in documents;
- via our website;
- during your visits to one of our customer service centres;
- from publicly available sources such as telephone listings; and
- from third party organisations, including credit reporting agencies.
Country Energy will not disclose personal information about you except:
- in accordance with the law;
- as authorised by you in our contract with you; or
- with your consent.
These organisations may include:
- Service providers such as mailing houses, information technology firms and market research agencies.
- Your authorised representatives or legal advisers.
- Other related companies including subsidiaries and joint venture partners;
- Credit reporting agencies; and
- Government and other regulatory authorities as authorised by law.
ENSURING WE HOLD ACCURATE INFORMATION
Country Energy aims to ensure that the personal information we retain about you is accurate, complete and up to date.
Whendealing with us please provide us with complete and accurateinformation and inform us if you believe your records are inaccurate orincomplete.
ACCESSING YOUR PERSONAL INFORMATION
You have a right to access any personal information, subject to some limited exceptions allowed by law.
Country Energy reserves the right to charge reasonable costs to provide you with access to your information.
Toarrange access to, or correction of, your personal information, pleasecontact us on 13 23 56 or write to The Privacy Officer at CountryEnergy, PO Box 718 Queanbeyan NSW 2620.
WEBSITE INFORMATION
CountryEnergy monitors traffic and access to our website(www.countryenergy.com.au) for security and other purposes via thecreation of web-logs. When you access our site we record informationsuch as the previous site you visited, which parts of our website youaccess, at what time, what browser and operating system you were using,the next site you visit and your internet protocol address.
Thisinformation is unidentified and is used for statistical purposes onlyin order to create better performance, functionality and delivery ofour online services or as otherwise authorised by law.
We do not use cookies to gain personal information about you.
LINKS
Ourwebsite provides links to other sites. These sites may have differentprivacy policies to those of Country Energy. We are not responsible forthe privacy practices or the content of those sites.
DATA SECURITY
Safeguardingyour personal information is important to us and we have taken allreasonable steps to protect it from misuse, loss and unauthorisedaccess. This is especially important when you are performing on-linetransactions. Although Country Energy has implemented substantialsecurity measures in relation to your personal information, as theinternet is inherently insecure, Country Energy can not provide anyabsolute assurance regarding the security of any online transaction.
HOW TO CONTACT US
Ifyou have any questions or would like further information on how CountryEnergy protects or uses your personal information, please contact us on13 23 56, write to The Privacy Officer at Country Energy, PO Box 718Queanbeyan NSW 2620 or visit www.countryenergy.com.au
DISCLAIMER
Thiswebsite privacy policy is subject to amendment at any time withoutnotice. Information received prior to an amendment will remain subjectto the policy applicable before the amendment.
